1. What is the difference between digital file, poster and canvas?  
Digital File/ Print Yourself : You will receive 2 high resolution JPG and PDF digital files in your inbox when you are happy with the revisions of the design and agree to the final artwork.
Framed/Unframed High Quality Prints: Museum-quality prints are made on thick and durable matte paper with a paper weight of 200 gsm/80 lb. Unframed Posters will be delivered to you rolled up inside a delivery tube or in a triangular/rectangular box or even in a flat pack for unframed 8'in*12'in option. The framed posters are lightweight and have a 1-2cm (0.4-0.8') thick frame. It comes with shatterproof, transparent plexiglass and includes hanging kit, to hang in both portrait and landscape orientations. The frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness and for multi-item orders (max 3 frames in one package).
The posters are packaged separately in an inner paperboard folder (max 10 posters in one inner folder).
Plexiglass used in frames may also carry a protective film but this is often applied to both the front and the back of the glass. This often has a blue hue to it. These protective films can be mistaken for scratches, bubbles, or a colored cast to a print/glass.
Canvas: it is a statement piece and artwork all in one. The wood frame are sustainably sourced (FSC certified materials).It has a thickness of 4cm (1.6') and it's shipped in protective packaging and strong boxes to ensure no damage during transportation. It includes the mounting kit.
2. Will I receive an order notification? 
Yes, you will receive an email within a few minutes. Please, confirm if everything is correct as your order will go into production after 2 hours.
3. How long should I have to wait for my order to arrive?
You will receive a proof of artwork within 24 hours for your revision. When a final decision is made after changes and revisions, the digital file will be sent to your email inbox within in the next 24 hours. For physical products: posters and canvases, our shipping delivery times are between 4 and 10 business days, depending on your location. If you have any questions about shipping times, please get in contact with us at any moment so we can help you in that matter.
4. How many revisions of my digital file can I ask for? 
As many as it takes until you are completely happy with our design.
5. Are there additional costs for editing my image before finalization? 
We want you to be completely satisfied with our work. We will not charge you for multiple revisions of your image.
6. What format will I receive the final digital file? 
2 high resolution JPEG & PDF format. Resolution 300dpi. 
7. What if I am not completely satisfied with the digital file revisions? 
Our job is to give each customer exactly what they order (thus, we have infinite revisions for you). If you are not completely satisfied with our work on your image you will receive 100% of the total cost in return. 
8. Can I add text or symbols to the design? 
Yes you can. In the additional information section of the check out page before payment.